"Thank you Anall for all your special effort getting me a spare Shurflo Pump Controller. This solar optimizor is vital to running my Shurflo borehole pump, but is no longer for sale in Aus. I failed to get it from the US, but Anall managed to locate one in a Melbourne depot and went to great lengths to get it to me. Thanks again APS Rewinds&Sales. And b.t.w. may I suggest that the Shurflo 9325 Pump and Controller is made available again in Aus, cause it has faithfully supplied all my household water for at least 10 years."
"I have been blown away by the friendly and professional old fashioned service that I recently received from APS Rewinds team.
I was referred by a friend to contact this business because my pool pump needed replacing. I walked into their showroom and was met by a young chap (David) who spent considerable time with me explaining the options. His manner was clear, polite and courteous without any excessive sales push.
When I made the a selection I was directed to Lorraine in Administration who completed the transaction. What a lovely lady! She couldn't of been any more helpful completing the insurance component of the paperwork and closing the transaction.
Thank you very much APS Rewinds for your customer service. It is something rarely experienced in business today.
"The service received from the staff was exceptional and very professional. The repairs to my Dewalt radial arm saw motor (25 plus years old) were excellent, and the repair cost was very reasonable.
"Outstanding customer service. Thank you A.J."
"Had a problem with a PMECO Davey 3 speed, APS had it sorted in under 48 hours - in a peak time, at Christmas, and us with a kids pool party scheduled on the weekend. Pump running like a dream, prices fantastic, extremely happy. As for the pump itself, the Davey Eco pumps are pretty cool, run low and quiet for general use and only crank em for vacuuming. It has definitely slashed the power bills.
From the first phone call to collecting the pump, whole experience with APS has been fantastic. Highly recommend."
"First a new high pressure pump, then a fire pump. Great customer service and advice. APS rewinds are my go to pump shop."
"I had a problem with my pool pump cutting out. APS gave me a probable diagnosis over the phone and a price. I took it to them and much to my surprise after waiting no more than 10 mins the pump was fixed with a replacement capacitor. It has been running reliably for the week and a half since. "
"May I also say that my recent dealings with your company have been superb. This is the second time I have had dealings with your business. The staff have been attentive and professional.
I must make special mention of the gentleman who spent considerable time explaining various options for consideration in the purchase of the new pump. The advice was far more thorough
than I have experienced at other locations. I am delighted with the purchase, the options it provides and the greatly reduced noise value.
I will continue to support your business.
Keep up the good work! "
"Thank you, Kelli, for your help in selling me a pump on Saturday. Your friendly communication, haste and impeccable phone manners made the purchasing process very easy and extremely swift. It's a pity that these traits seem to be lost in far too many circumstances in today's world."
"Thank you for the great service I got from David, on fixing up the issue with my motor."
"A.P.S. Rewinds & Sales have been repairing/rewinding all types of machines and pumps for us for approximately 11 years. They have been most competitive in their rates when purchasing new motors and pumps and are always ready to provide excellent service and follow-up. We would highly recommend them."
"My family has been dealing with A.P.S. for over 30 years and we have always had prompt service and excellent outcomes from them."
"The girl at the front desk and your salesman were most helpful... your prompt reply to my e-mails in the initial enquiries and the help you offered all add up to first class customer service. Thank you."